Maybe; I wouldnât necessarily think so tho as they would still be dealing with the same number of support cases with the same number of support staff as the current system. Just would be easier to use/ access IMO.
A lot of companies are moving to chat based.
eSPAM and eSPAM filters have made email based support a hassle.
The number one reason appears to be customers opening multiple email based tickets to complain about nerfs/ buffs.
Most chat based support makes you voluntarily close any open support chats to initiate a new support chat.
So chat cuts down on rant based support requests.
What happened in beta
Chabots will reduce the number of ppl required to support the game; once theyâre tuned correctly will give more consistent answers
Beta Update
Beta has reopened for further testing. The primary features are:
- Additional Balance Changes to a variety of heroes
- Addition of a âGoblin Crateâ as a new loot drop from Wanted Chests
-
Update to the Tavern of Legends Portal
- Addition of the Current HotM
- Addition of âFeatured Heroesâ
-
QoL additions
- Online/Offline indicator (returning)
- Ability to browse heroes while in talent tree view (returning)
Please be patient with @DaveCozy and myself as we get the new beta-beat threads out.
Wow
Letâs get this live by tomorrow.
Thanks for spending the time updating us all, will await the new threads.
Interesting to see what the goblin chest will be and whether the hero balance updates are just the expected upcoming S3 and HOTMs or whether it is wider than that.
Featured heroes in the ToL sounds great but donât really want the chance of a current HOTM in that portal if it increases the cost or reduces the already low chancesâŠ
There hasnât been any indication that there is a change in the portal odds but will investigate when I get a chance.
There is a feature already in the other SGG game (Puzzle Combat) which sounds almost identical. @DaveCozy is busy building a standalone thread for this so more information will be coming
Update - Balance Changes Threads
Balance CHange threads are up now:
Hereâs the thread
Please heed the note. I had to literally open up another game (by SG) to gather the details, since the Goblin Balloon isnât actually possible to test in Empires Beta.
Woot! Also, way to ensure that exactly zero money and coins are spent in August ToL! Haha!
Is it already known how many featured heroes will be shown in the tavern of legends?
Costume chamber has two, valhalla just one, atlantis fourâŠ
Itâs not in Beta yet, so no, we have no way to know at this point.
Many thanks to our moderators for bringing the latest info.
So regarding ToL, what should we do this month in terms of summons? Is it possible to have any guidance on that (in terms of overall odds, featured # of heroes / odds)
The changes arenât in this months Tavern of Legends. I personally would be saving the tokens for a time when the heroes are featured that you want.
will this updates be available during nezt month tavern? or they will be delayed further; any idea?
Could be next month, could be never. Itâs beta.
Dunno why it wasnât released with this in the first place, but guess better late than never âŠ