can someone please link the part of terms of service speaking about cheating and relative treatment?
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Look i did it a few times couldnt access the tabard one but in my mind it was something to grind for. I was able to get eht and farm emblems it was too tempting. I made the mistake ill own up to my wrongdoing. Once it was reported I stopped cause I didnt want to get in trouble. Did it maybe 8 times. It was something to do and feel rewarded for as there was nothing else to do on the game chests etc were done. Im addicted to the game and i could keep playing a level with great rewards.
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Kudos to @CertainHeredity to make this public. Seems to me, it takes more guts to hear about exploitable error in the game and report it than take free pulls and materials because you are “inside” enough to know about said error.
I really, really hope suspended accounts stays that way. Nobody “accidentally” exploits those errors in the game and nobody who has played more than few months can’t say that they didn’t knew that it’s not allowed to play events several times and get that same loot several times. You must be aware that gaining benefit in that way is not allowed.
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The most saddening thing is how many people think they didn’t do anything wrong or admit they did something wrong but expect SG to not take any action.
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I’m closing this topic as this issue has been fixed and we have now identified all the abusers. It is against the forum rules to debate any of our disciplinary actions. Please note any extra rewards will be removed from the player’s account as soon possible and if the resources have been spent, an equivalent gem value will be deducted.
If your account has been suspended, please read this:
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While we do not comment on moderation decisions of individual players, abusing or exploiting an issue in the game is considered a violation of the Terms of Service (Community Rules) and has resulted in disciplinary action against the abuser’s account.
The disciplinary actions taken have been thoroughly considered based on the seriousness of the violations. Any extra rewards have been removed from the accounts and if the resources have been spent, an equivalent gem value has been deducted.
We understand that there are rumours about this exploit going back much further, to the Santa’s Challenge event in 2019. We have carefully analysed the data and can confirm that this exploit goes back only to the 2020 Sand Empire event. There were roughly 20 players who exploited this bug in that event. Those players have now been disciplined as well. This exploit was not used in any other Quests beyond these two Events.
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UPDATE (6 Nov): We have now processed all of the offending accounts.
Our team has spent a considerable amount of time investigating, discussing, and validating each moderation action. All content received through using this exploit has been removed. If the content had been already used, we have deducted the equivalent gem amount. This may have resulted in a negative gem balance. If the player is not able to get the gem count back into positive within a specified amount of time, the account will then be suspended. There are also a number of accounts that have been permanently suspended due to clear and repeated abuse of the vulnerability.
All disciplinary actions taken are based on real evidence and various aspects have been considered when processing the accounts, including past moderation history, the severity of exploits and in-game activity. Please note that no players who tested this exploit only a few times have had their accounts suspended (but the content has been removed).
It is extremely important for us to keep the game fair for the whole Community and will not tolerate any form of cheating or exploiting of bugs. For further information on what we consider cheating, please review the following support article: Remember to play fair - don’t be a cheat!
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