I had to factory reset my phone and redownload my game. I’ve had no problem logging in again but I noticed that I have a new account #. I just want to make sure I won’t have any problems going forward with my game account being affiliated with 2 different account numbers.
zephyr1
February 18, 2019, 1:53am
2
You should contact support to ask about that:
Starting from our version 31 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping ’ MENU’, then 'OPTIONS’ and selecting the ’ SUPPORT’ -tab. Please browse or search the support articles to find quick help on your issue. If the articles are not helpful or your issue needs personal assistance, tap ‘NO’ at the bottom of any article and you will be able to reach an agent.
Further information here:
We ask a…
1 Like
Petri
February 18, 2019, 9:04am
3
We have addressed this here:
The only time you need be aware of the account identifier is when you contact support (even then, if you use the in-game support button, the system will fill this information for you). As long as your game is connected to Google Play or Game Center, your progress is saved in the cloud.
An account identifier is connected to a single registered device, and each device is linked to a single player progress. I hope this helps to clarify.
2 Likes
system
March 20, 2019, 9:04am
4
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