Starting from our v1.9.7 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab. You will be directed to our Support page, where you can find the link to create a new request (tap the icon with three vertical lines in mobile view). When sending us a new ticket this way, the system will automatically include details of your account and device, which help us to serve you better and solve your request faster.
Further information here:
We ask all players to read the relevant FAQ articles and the threads here before creating a new request. Thank you!