I’m closing this thread - we do not debate our disciplinary actions such as bans or warnings.
All support messages are responded to, if they are sent through the proper channels (contact us via the form found at support.smallgiantgames.com, preferably using the in-game support button). Players should also check their spam folder and they can login to support.smallgiantgames.com with their e-mail address to view the status of their support tickets.