Please remember: the actual Support & FAQ page where you can contact our Player Support is located at https://support.smallgiantgames.com/
More instructions on how to contact Player Support can be found here: Empires & Puzzles Support > Community & Support > Customer Support
The instructions for this can be found here on the Forum as well. Please remember to add as many details as possible, as they might help us with the issue (e.g. Device model, platform & os-version and most importantly enough details so that we can find your game account).