[Master] Exchanged wrong 5* hero in Soul Exchange and Small Giant Games refuses to help me! or Rant thread

[Gryphonknight]

@Gryphonknight

Customer Support (edit)

@Darian_L

Many people have accidentally limit broken the wrong hero, SG added a statement in their support page saying they will not reimburse anything for such accidents. I’m sure similar statement will be coming out for soul exchange too once it’s live.

(I Accidentally Limit Broke the Wrong Hero! — Empires & Puzzles Help Center)

Although you will not be able to recover the Aethers used, please keep in mind that a Limit Broken Hero is remarkably powerful once fully leveled up. The Hero should still be a valuable asset for you in various future events and quests.

No, this article was NOT helpful

Really cannot wait to see how powerful a 5* 1.1 Gravemaker is versus a lost Marjana b+5^85 / c+5* 1.1 ( currently set to c+5* 1.1 ) accidentally consumed by Soul Exchange

20 characters permanently lost Classic 5^85 hero

edit

@Darian_L

statement will be coming out for soul exchange too once it’s live.

Probably this one

(I accidentally sacrificed my Hero/Troop! — Empires & Puzzles Help Center)

See also

@Gryphonknight

Even if you just care about HA10 limited availability 5* heroes, that is 1:1, with an average of 3 per 420 days of HA10 while Soul Exchange and 3x RT20 is also an average of 3.15 ( lower tier ) to 1.575 ( upper tier ) limited availability heroes per 420 days

For the user base, as a whole, 420 days of HA10 results in 3x limited availability heroes ( these can be duplicates )

But you lose zero 5* heroes

For the user base as a whole, 3x RT20, for 420 days results in 31.5x 5* heroes, enough for 3.15x Tier 1, 5* heroes from Soul Exchange or 1.575x Tier 3, 5* heroes from Soul Exchange

But you sacrifice 30x 5* heroes,

If you get costumes for these sacrificed heroes ( looking at you Magni, and Marjana ) you may take years to get additional copies for alliance based events

Choose your 5* sacrifices wisely

FIN