Hello.
I have a question.
This Day was the offer again for 4 EHT’s for 5,xx Euro. I purchased it 2 times. The Third Time i wanted to purchase this, i accidently purchased the big offer for over 100€.
A few Seconds later i relised it and asked for refund on playstore.
I know it will be granted because 48H did not passed.
So, i know in this case all items from the big offer will be removed from my account aswell.
But now comes the Question.
The big offer had also 5 EHT’s and i accidently used them with my other EHT’s.
So what will happen ? I play this game a few years now and nothing happened like that before.
Can a Mod awnser this question please ? Or @Petri or @Staff_SGG
I’m not a mod, but I suspect you will find yourself in negative gems up to the “value” of what you erroneously used (presumably 1500 gems), and have a limited time to get your balance up to zero. If you already had enough gems, they would just be deducted. If you don’t get up to zero before time runs out, you would be banned.
If you make A wrong perches you shouldn’t use anything in that offer as sgg can refund your money back and take the stuff back no issues.
I have no idea how much they will charge you for using the tokens as there isnt like a sheet of info saying what is worth what… In gems …
As mentioned they will take it out of yah gems you still may have to spend to get your gems out of a negative or not …
Like i said i only used the 5 EHTs from the offer by accident ( with my other EHT’s ). Nothing else.
So 300 Each = 1500 Gems. i have that much if they remove the 10000 Gems.
I did not use anything else.
Can @Petri or @Staff_SGG say something to that. Would apriciate that, really.
Just dont use any stuff included in accidental purchase, otherwise you will end up with more negative gems and then after few days SG gives about 13 days to get postive gem account or account gets permanently banned. I have experienced this thing , and end up spending more to get postive gems . So be careful next time …
Staff is off as it the weekend wont be back till Monday … In your support ticket that you have already sent maybe say you have used the 5 Eht and ask if they know how much in gems it will cost you.
Thanks for all the answers.
Like i said i purchased 2 times the 4 EHT offer, and the last time was the big offer i accidently purchased.
And i only used the 5 EHT’s from the big offer because i forgot in the big offer are EHT’s involved. I used them with my other EHT’s. Than i realised 5 EHT’s came from that big offer.
I know after refund everything from the big offer will be removed from my account.
Even than i have 1642 gems left, so i think i should be fine when SG charges 1500 Gems for the 5 EHT’s i used. So i dont have negative Gems on my account.
It should be 300 gems for a eht as that is the in game cost … I wouldnt be surprised if you was charged a bit more …yeah you shouldn’t be charged anymore but just saying you could be.
