Wont let me purchase gem specials!

I tried to purchase a gem special and it gave me an error. IT CHARGED ME but wont let me collect. Can someone please help. Email me or something SOON so I don’t miss out on the guardians and getting Panther which I’ve spent hundreds of dollars trying to attain.
Screenshot_20190411-161037_Google%20Play%20Store|281x500

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Someone else just reported the same problem. I had this happen a while back. Just do a support ticket in the app and include a screenshot of your receipt. I’m iOS so I used I iTunes receipt. My gems were in my inbox within 24hrs with an epic hero token for my trouble. If you submit the ticket now, you can still pull for panther:) good luck!!

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Just to expand on @Laciloulou’s great advice, here are the steps SG recommends you follow when you don’t get the gems you purchased:

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