[Wiki] NOT a bug
First place to check if you have an issue
The Small Giant support website has a great many articles about how to deal with common in-game problems, such as crashes, missing loot, and missing purchases. Your best bet is to check there first, to see if your problem has a recommended solution:
Base Building- Wrong Building
Q: How can I delete a Forge/ farm/ mine, etc. I did not want.
Elemental Summons and 3* Heroes
Q: Why did I get four yellow 3* Banes from x10 elemental yellow summons, isn’t that a bug?
Canceling Training/ Crafting
Q: I cancelled my training/ forge and lost all the food/ iron/ recruits, isn’t that a bug?
Revenge broken- Update
Revenge is broken, it says "Note this player is playing on a different app version:
Click for answer
Click for really, really, really long answer
According to Devs:
The good news is that once enough players have updated the game, this issue resolves itself. We are sorry for the inconvenience this may cause!
From the TOS:
We reserve the right to delete your account if no activity is conducted by you in relation to the account for 180 or more days. In such event, you may no longer be able to access and/or use any Virtual Items (as defined below) associated with that account and no refund will be offered to you in relation to the same.
In my experience as a programmer, and user, saved game data quickly becomes incompatible as version changes add new data fields and recalibrate some game variables.
What I think is going on here is Devs run two different versions of saved game data until X% of monthly users have updated, or Y days have passed, then they force an update.
To reduce server load, as players log in with the new version, the server creates a clone of the saved old data and upgrades to the new data format. The old data is archived at this point.
Once it is time, a server maintenance is run, all inactive accounts are now updated to the new format and the old version’s save data is archived for 180 days.
It is possible that any inactive user that does not upgrade to the new version never has their saved game data upgraded, but that seems a poor choice for several reasons, the main being restoring an account when a user accesses the inactive account.
Therefore it is my belief that all saved game data is eligible for raid attacks, but more recently active accounts are weighted more.
During the roll out of a new save data format, version active is also a hard limit for the Match Making Rating. Which leads to the Different version, cannot Revenge error message.
Q: When does the HotM change?
Daily summons and hoarding tokens
I have summons tokens in inventory and now I lost my Daily Summons!
Your Daily summons is still there, but see the following link for how to find it.
Accuracy debuff and 0 Damage effects
Q: I used Calming Fog/ Piercing Hit/ Fog of the Fallen/ Piercing Strike and it did not remove the enemy’s buff!
Was your hero under the blindness debuff or the Gambler’s Stance buff?
Frost Shields/ tiles and Dragon Shields/ Power Shards
Q: On the “Save the Winter” quest, I matched 3+ shields/ tiles/ squares and it did not form a Dragon shield/ Power Shard!
Q: Why does the board never contain the color I want
Q: Why did the whole board suddenly reset, when we had lots of time left on our respawn timers?
A: When all the teams on one side in a war are killed, the entire side respawn instantly. This is known as a “reset.” It is actually a great way to get extra attacks on the weaker enemies in a side.