Hello SGG Staff and E&P Community,
I would like to address one of the most popular and disturbing trends that has captivated almost every Empires and Puzzles player, the Telluria meta and other game balance adjustments.
I would start first with a scenario and then we can look at our own game.
You go to an Apple Store and buy an iPhone 11. You are very excited and love your new phone but after a few weeks or months you notice that some of the features of your phone are no longer available or that the phone starts moving slower and it’s no longer what Apple promised when you gave them your money. You start searching on the internet and stumble upon a official statement from apple where they say that the new iPhone that you just spent over $1000 has been adjusted performance wise from a software update because they made a mistake and think that you phone should not have the performance that you were used to have in the past. What’s you first reaction upon seeing this?
I’ve chosen Apple as an example because they have been caught decreasing performance and battery life on older iPhone models and of course, fined.
Getting back to our game, I would like to touch on one of the aspects of why nerfing Telluria is something that should never be considered by SGG without any sort of compensation to its users which are also customers.
There are people who spent a crazy amount of money just to get Telluria and other heroes for that matter, max her, emblem her, completely changed their deffense and offense teams…etc. Except free to play players, everyone that got her and did some changes spent money, time and resources on her. Now lets imagine the following scenario:
I login into the game and see there is an update, I go ahead and update my game. I get back into the game and see people complaining in alliance chat that Telluria has been nerfed and that she is no longer usable and all of their money, time and resources were completly wasted. Now, I start thinking what is there to be done. Should I go on the forum and complain that SGG scammed me by promising me a hero that turned out to be useless after a while? Should I send a request to SGG? Should I file a complaint to some consumer protection agency that regulates this(Wait, there isn’t one)?
After all this, the next thing that comes into my mind is, WHAT STOPS SGG FROM RELEASING COMPLETLY BROKEN HEROES AT ABSURD SUMMONING PERCENTAGES TO GET PEOPLE HYPED SO THEY CAN THROW TONS OF $$$$$$ AT THEM AND AFTER A FEW WEEKS NERF THEM TO PRESERVE GAME BALANCE?
NOTHING, ABSOLUTELY NOTHING.
There might be some things like moral aspects, good business models that focus on long-term slow and steady gains rather than boom or bust but in the end we all are at the mercy of SGG…
I would love to see an answer from Small Giant to this. I know you guys love your loyal customers and want them to be happy, same as any other prospering business.
I know there will be a lot of trolls and free to play players that might complain but lets face it, this game is not free to play, not anymore. It will take you years of F2P to become relevant if you start playing now.
Thank you in advance for considering answering this @Petri.