I have been playing for a few months and one issue I had a couple of months ago was I had en epic hero token that I was saving and it disappeared. I had four regular tokens and an epic and then I only had five regular tokens.
Also, today I wanted to get Hel so I purchased an epic hero and did not get her. It says she is a free summons for every epic and Special summons. It does not say she is a chance at or anything. I would like my Hel please. I would also like my epic token back from before.