I felt the need to make a post to inform and make players of the game aware of a very important detail. That you run the risk of having your account suspended for making purchases in the game while traveling internationally!
A player in my Alliance was traveling over the holidays and bought one of the package deals while they were out of the Country. This sent up a red flag in the algorithm that the account was “sold” , which automatically suspended my player. Seems to me that there’s a flaw in that algorithm, in that you would think SG would want us to spend our money, no matter where we are on the planet!!
After numerous attempts to contact SG, my player was met with the standard reply which is 'we have proof that you bought and sold your account, we don’t discuss the matter, this decision is final!
I have been playing this game almost 2 years and had introduced numerous friends and family members to join the game. I have spent a fair share of $$$ on this game, not to mention building up my heroes to reputable strength. I would be mortified if I woke up and found that my account had been suspended by merely purchasing a package while out of the country!!
Due to the event that has happened to my player, I refuse to spend any more money on the game, while there is a risk that at any moment, something similar could happen to me? That a red flag will get put out by a computer algorithm out of the blue and suspended my account without a proper system to defend and refute the allegations!! Which one shouldn’t have to do in the first place!! Defend an action that never happened!
SG you might want look into this matter of accounts being wrongfully suspended for making purchases internationally. Thanks
Moderator move if you feel this topic belongs elsewhere?