KNOWN ISSUE: Video ads (Mystic Vision) don't work (Main Topic: Crashes / Unavailable)

I’ve been experiencing this issue for over a week, and I’ve tried all of your suggested fixes, with no success any other suggestions to fix the issue? And also another question I have is about my heroes… Am I doing something wrong to where I’m unable to get another 3 star hero or higher? I feel like I’ve moved forward in the game fairly quickly, but have not been able to advance in that particular area. Any suggestions? Or is it a pay to play thing at this point? My game profile is the same name I have on here if there is a way for you to look at my profile account.