How is it possible, that more and more members of my alliance lose their heroes, when they are feeding one of the same kind and the only thing they get back by the support is a “Sorry, our mistake” and a coin for each hero that’s gone (one member lost 7 leveled heroes that way). What about 4* and 5* heroes replaced by a 3* thanks to the coin? What the mats, especially 3* and 4* used to level the heroes that are gone? What about the heroes used for feeding the heroes that are gone? And most important: What about the money they paid for getting all that stuff?
Get a grip on that ■■■■ bug … and give your costumers what is theirs.