I don’t want to start a different thread and I feel my issue is relevant because it’s also a connection issue from today.
I just completed the final quest on the Trials when I lost connection for just a split second. I wasn’t kicked from the game but when I looked, it showed that I hadn’t fought and lost the 20 lives.
Usually when I lost connection, I can still get reconnected to the game even if it last around 15 seconds. It’s weird that a split second can cause that, seems like a bug indeed.
This was an odd one. Normally a lost connection brings up the 3 flashing bars and the message.
All I got was the disconnect message for literally a split second. Wasn’t booted out of the game it just carried on as normal.
I never thought to take a screenshot, and it wouldn’t have added extra information regardless. I admit I was shocked to see it didn’t record the battle as won when I had clearly finished it before the connection was lost.
That was only for the war-related issue that got resolved around 11h ago, and as far as I know, they have already sent compensation for that. If you’re having a new issue unrelated to war hits, that’s something completely different.
You can send in a support request, but unless there’s a large-scale issue that is their fault, I don’t think they tend to send compensation.
There appear to be a few complaints with respect to disconnects, but there’s no pattern that I’m seeing so far. There might be another problem with the update, but if so, my guess is, it’s pretty localized.
I’ve been updated since yesterday and haven’t had any disconnects myself.
That’s the second report of this, along with @princess1. I’m going to pull these two reports out into a new thread. I’m trying to find out if this is a common failure phenomenology.
Just lost connection when taking out a team, I got 0 points, lost a flag, and lost the use of those heros!!!
Our matchup was already completely lopsided and now this!!
It was the final hit, then right before the words victory would have popped up it said connection error, I submitted a ticket but I know it’s a lost cause:-(
Not necessarily. Well, I mean, your hits are gone, yeah. But this may be a bug that they can fix.
This is the fourth case of this behavior so far. I’m going to pull your post into the other thread with cases of this behavior. I’ll be alerting SG staff about it when they get in for the day (they’re GMT+2, so it’s the middle of the night for them).
Can you upload it to a video hosting site and send them the link? If not, you might be able to email it to them as a response to the support ticket email you got. But I have no idea what the limit on their mail server is, and videos can get large…