Ok people…I found out the problem.
The problem seems to be only effecting ANDROID phones so it’s something in the current build that’s keeping the shop in loading mode when you attempt to purchase gems.
I found a way around it but it requires a little effort and time invested.
If you want to make purchases, you can download an app installer onto your computer (PC or MAC) and then download the app onto the platform.
These are the steps I took.
Step 1 Go to this link and download the installer to your computer …https://www.bluestacks.com/apps/role-playing/empires-puzzles-rpg-quest-on-pc.html
Step 2 After installing the Bluestacks installer on your computer, open up the installer and let it finalize everything.
Step 3 Go to the app center and download empires and puzzles if it’s not already there inside the app center.
Step 4 Click on the app and let it load
From this point it should ask you to sign into your Google account so it can set it up in the app center just like on your phone and afterwards you can either play the game just like you do on your phone or go straight to purchase gems and then sign out or open your phone up to verify gems are now on your game.
It worked for me and it should for your…now hurry up and go get those Atlantis heroes you’ve been wanting lol…