I have tried all of these, and it is not helping me.
Additionally, I have:
Unistalled and installed the game 3 times
Triple checked my Google Play account setting and payment options
Tried both on and off of wireless
Cleared my phone’s cache
This problem started with the Version 21.0.0 Build 1008 download. Prior to the download, I was able to access the gem screen and download fine. Now it’s stuck on a loading page.
I’ve submitted a support ticket, and they are telling me it’s not a known issue and is a problem with Google Play payments. It’s NOT. It’s also not a problem with my phone (Samsung Note 9+)
Is there a fix for this or not? If not, then I guess I won’t be spending any more money on your game.
I don’t know what to tell you. I and the other moderators are just players like you, so there’s nothing we can do to fix the problem.
SG support, who you’ve been emailing with, are the ones who can actually address account problems. If they told you this is a known issue with Google Play payments, how did they advise you to fix it?
Anybody else having problems with the gem tab stuck loading?
Please dont say it’s a credit card/update information issue because its not. I cant even get to a credit card option screen because as soon as I click on “Shop” it gets stuck loading the screen/page.
I’ve tried it all…turning phone off for 15 min…logging off…deleting old credit cards…submitting a ticket and they keep telling me it’s not a bug because nobody else has complained…smh
There is definitely a difference between that tab and all the others. I live in China which means that certain parts of the internet are blocked unless I use a VPN on my phone. If I go to the store without a VPN the gems tab won’t load, it just constantly says loading… The other tabs work perfectly, even without a VPN.
Another (probably) related issue is that the game only shows me special offers if I log in with the VPN turned on. That all leads me to suspect that the game is contacting a different server or something when it comes to gem related stuff.
If you’re not in a country that censors the internet, it could still be an issue caused by that.
Did all of that. They still havnt fixed the issue. Submitted more than one ticket also. Seems like they would have somebody in the forum that could help with these sort of issues as a backup
The forum members are just players like you and me, even the moderators. So these kind of issues can only be solved by the developers. So support ticket is the best way to go about it.
Different tickets opened under different topics. Just to make sure they got it. They dont have a specific default complaint tab for “shop loading screen stuck in gem tab location” so I done topics that came the closest
When I access the Shop, I’m unable to purchase gems, it’s stuck on a “loading” screen and the gem options are showing "currently unavailable. I can access the other sections (resources, battle items, featured) just fine. Any suggestions would be appreciated. Thanks!