Using gems for world energy but not receiving any

Hello I attempted to buy world energy with gems this morning and epic fail gems came out and no world energy t I attempted it a second time in case I hit raid energy and still zero i did also reload the game and the gems were still gone and no new world energy is anyone else having this issue??

Do you mean that you bought this?

If so, this is a refill, not a flask (i.e. if you had full flags, you wouldn’t get more).

Yes I attempted to buy world energy twice this morning and gems went out but no world energy in return

Then you need to open a ticket, on the forum there is nobody that can help you with that.

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