I startet playing E&P some time ago and I have to admit: I love it! I love the basic ideas of the game and how SG managed it to connect so many different aspects of game stiles. But since I am playing for some while now, I also noticed some problems and issues within the game that need to be fixed and changed.
First of all: the problem of getting a very, very rare 5 star hero twice instead of two different heroes. Here is the idea to change this issue and to make many, many players happy again:
Please implement a feature that makes it impossible to get the same 5 star hero twice, before you have gotten all the other possible 5 star heroes of that particular colour (or event). (Maybe you know the game Hearthstone from Blizzard. They just implemented a feature like this and it works! Everybody is satisfied ;-)).
You just have to bring this feature for the most rare heroes (only 5 star heroes by example) and it would make a lot of frustration and anger amongst all players just go away. In the end it would be possible to get some legendary heroes twice or more, but not before you already got all the other 5 star heroes (of the same colour maybe; and maybe it would be good to exclude the HotM from this rule). Please think about it: you will not loose money when bringing this feature! When players know that they will have a better chance to get their wanted hero after they got the wrong one(s) before they will continue buying Juwels to buy more heroes instead of being frustrated and stopping spending money for the game!
Here comes my second idea:
It’s about the problem with the rare ascension items. They are way too rare to get and it happens very often that you get the wrong one. So, what can we do? You don’t want to make it too easy, I can understand that. And you don’t seem to be willing to add a trading system so players could just trade one item against another. I accept that, too. Here is the solution:
Please add a system to transfer game items to something else (you can give it some nice name like stardust or whatever) which they can use to craft their wanted items. You can make it incredible expensive (so that players will need lots of disassembled items to just craft one new item, but please make it possible to transform farmable items (some 4 star- and all 3 star and lower ascension items) into this rare 4 and 5 star ascension items which right now only can be found (with a huge amount of luck) in challenge rewards, Titan loot boxes and so on OR be bought with lots of money. It still will be hard enough to get these ascension materials so many players will consider buying them but it would also stop all the others from complaining about pay to win and worse.
Soo… thats all so far. Please let me know what you think about that.