Troops from goblin chest

I purchased a goblin chest which had level 20 three star troops and I did not receive them. At the time my troop building only allowed level 15 troops. I then upgraded to allow level 20 troops but still didn’t receive them. I think there may be a conflict in the program that will not allow higher level troops from being acquired if the troop building is not at the higher level. Please advise if I can still receive the higher level sets of troops that I paid for but didn’t receive. Tks

3 posts were merged into an existing topic: 3 star troop in Goblin Ballon