Titan Loot not granted

Was in another app (youtube) and got a notification my titan loot was available. After about 2-to-3 minutes I opened up E&P but for the first time ever, my titan loot wasnt granted.

It was a 6 star Demon Lord

Hi Decirum,

First of all, as a friendly reminder, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu , then Options and selecting Support tab. Contacting us this way helps us to serve you better and solve your request faster.

Should you be unable to contact us through the game, the Submit a New Request link is visible after each FAQ article and on top of the support page (on mobile devices, please tap the icon with three (3) vertical lines). When sending us a new ticket this way, the system will automatically include details of your account and device, necessary for fast and efficient support service.

Please kindly send us a ticket with the exact date and time (with time zone) when the problem occurred if something like this happens.
We are happy to assist you.

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