You actually don’t have to create an account if you use the Support website to contact them following the instructions from How to Contact Support (Version 31 Onwards)
But as long as you submitted a ticket one way or another, you’re good. 
You actually don’t have to create an account if you use the Support website to contact them following the instructions from How to Contact Support (Version 31 Onwards)
But as long as you submitted a ticket one way or another, you’re good.