Hi @Elayanith, sorry to hear you’re still having trouble logging in.
I’d suggest resetting your password even if you know what it is, to see if that works.
But if you can’t do that, then contacting Support is unfortunately the only other option.
As it’s Easter weekend, it may take a few days to hear back from them.
You can follow the directions to contact them from the game here: How to Contact Support (Version 31 Onwards)
Or here’s the direct link to submit a ticket: https://support.smallgiantgames.com/hc/en-us/requests/new
Hope you get back in soon!