Summon Gate not allowing me access

I am not able to log into the summon gate without getting a server error. I have tried through different WiFi connections and using my data I want to continue to build but this is slowing my process.

I am getting very frustrated with this forum and lack of response.

You should contact support. you won’t get support from SGG in the forums.

https://support.smallgiantgames.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-