Suggestions to avoid losing players

I don’t understand your logic for making profits. You over charge for gems and in return you give too many low level duplicate hero’s. Why not increase your profits by lowering gem prices, group your hero’s 3*’s below and 4*s and up. You could increase your profits with bulk sales and you might even increase your player base.


I just spent 300 gems for a special character and then got the same character with a free summons and I don’t think that is fair. Why should I bother to buy gems if I can get the same character for free?


The heroes are random. It is chance and not design you got the same hero.

The game also gives free gems over time, so you will have more opportunities to try for other heroes. :slight_smile:

Couldn’t have said it better myself.
We are not noobs complaining, we are players that have stuck it out for a long time, only to see rewards disappearing at an alarming rate.
Then they’ve got ppl on this forum saying everythings just fine & dandy whilst assuming the position.


I agree on so many of these well thpught out ideas! Congrats! I get so frustrated I just sputter.
For me it highlights what is so completely frustrating about the general state of unhappiness in their customer base…there are SO MANY OPTIONS!!
At this point it seems fairly intentional that it has been neither addressed nor resolved. At least state the direction they plan to tak so the customers that got them to this point can make an educated decision about how they want to proceed.

Putting soap box away

Translation (Spanish): My suggestion is that they should change down the time of the fortification the training camp changes of heroes changes of arms that tend the player for which you buy or are in the published one, and that they give everything what they put the publicity, that if you pay they should give you what you pay for nothing else, reduce the time of fortification and training and training, improve the connection, lower the cost you buy them because I understand that a player is very expensive for 300 gems should put 150 maximum

This is a big problem in the four months I e been playing. You simply can’t ascend your troops

Ascend troops past their base star level, no. Level them up to be more effective, yes.
To level troops, you need to get your stronghold level to 10. You need another building, preferably a forge, at level 5. Then when you have a free builder, you can convert the forge into a barracks for the princely sum of 10 seconds of precious time.
In the Barracks you can level up your tropps.

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They should add the older hotm heroes to the tc20. So every player can get a change to pull them. And not only the rich people. Or the people with sponsors


Hi, I agree. I also think we should be able to choose what hero we spend our gems on. I hate this random thing. I have continually gotten low lvl crappy heros and some are multiples. We should have a choice to choose what hero we buy with our gems.
ALSO, I would like to have crafting ascention materials added.
I don’t know how to make suggestions to the dvloprs so I hope they read this. I just wish I knew how to directly contact to them so I can make these suggestions and get a direct email reply

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I doubt you will ever get an email reply from devs, or if you do it would be a automated form letter.

Many of these have been suggested. See the idea and Feature request forum. There are hundreds if not thousands of suggestions. See also the short list of frequent requests (link below) .

I personally don’t think you will see HoTM cycled into TC 20 for a very long time. Hel, Zeline, Athena etc are still big money makers for SG. But there has been a suggestion that they roll out new 5 star heroes specifically for TC20 - they may be more line the existing standard heroes and less like a HoTM (ie: do one thing well vs one thing well + some other wiz bang stuff) - but it would add variation and increase the abilities of F2P and C2P to compete.

Thank you for the response. I scrolled through the “please read first, before…”

I couldn’t find what I was looking for and I didn’t know how to contact someone just for suggestions because it wasn’t as important as submiting a tech or bug/ issues ticket.

I don’t read or post blogs, never learned how to do that stuff. Here’s another suggestion, can you make it easier to post suggestions like submitting an issue ticket. If the idea has already been submitted, just send a short, polite pre-fab email stating its alresdy been suggested :slight_smile:

Thank you again,


Je souhaite savoir si il est possible d’inst Un magasin dans l’alliance pour améliorer les troupes ou et héros pour les combats d’alliances et raids svp merci

Player vs. player. I ask every player who wants to quit the game, what could change his/her mind? It seems, that everyone is interested in a p vs. p mode.


I completely agree. Been playing for over a year and haven’t landed any 5s despite running constant tc20 & buying gems for pulls. It’s very discouraging to think there is no way to proceed on the game. If it wasn’t for my alliance I probably would quit playing from pure frustration


totally agree with your ‘completely agree’ -i have pulled multiple 3stars so many times that i no longer will spend the gems on a 10pull. seems to me like the devs should fix that or they will lose ther precious $$ in the long run. shouldnt keeping c2w players be important to the overall longevity of the game? or is that just a socialist fantasy of mine? seeing as how the majority of players r f2p (f2w is still fantasy) or c2p-wouldn’t a little support for those players ultimately generate more income for s•g than just rewarding that top 1% who spend without limit? (yes…i am still talking about e&p) yea it wud b nice if the game was fair…of course lots of things wud b nice if ther was fairness and equality for all… (wow now im really dreaming…) hmmm.

altho one bit of advice that has kept me going… 5star heroes might b great but they r expensive to feed and often incredibly difficult (if not downright impossible) to ascend to 5th tier (way too many non-farmable acsension items). not that i would kno from experience!! but it is a common complaint i have seen many many times here…

I completely agree with the amount of three stars pulled. It is also the reason that i quit using tc20. I have repeatedly brought this to the powers that be of the numerous three stars generated in tc20. Now my alliance is also voicing what i have been saying all more five stars from tc 20, and barely if ever four stars. Something has gone terribly wrong, within the past six months or so. Cannot retain strong players willing to spend with stats like that. Thank you for listening.

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thanks for your reply! im just glad my luck isnt all that bad&that it was a game glitch (or someone got greedy). &while i have had slightly better luck, ive been playing for 5months&still have no 5star heroes. thats 5 10pulls now&at least 15-20other random summons/tokens. for almost 200$$ in gems, i ought to have at least a single good hero!! power to the people-lets take our game back!

《 i am… requiax 》

Love the concept. Simple and we all get percentages and how they pay off more and more as the base amount rises. People should think of the chests as incentives to play harder and more often to get to the gold and above levels and work with ur alliance to keep getting more and more 8,9 titans. Idea works for me!:+1:

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