Suggestions to avoid losing players

A well rounded team of 4* heroes can do very well against Titans. But I do agree that’s a long time to still not have your first 5*. I started last May, and got my first 5* on a lucky coin draw in mid June. No others until last month when I rolled 30x in the event summon, and only got 2 more.

If you’ve not already, work towards getting Training Camps to level 20 to try for free 5* heroes! My luck has been poor, but I did finally get Horghall out of a TC20 a few weeks ago.


Yes I am working on getting my training camps up. I am at 18 but I gotta
upgrade my stronghold 2 more times before I can build the training camp up
to 20

Those last couple levels on SH and TCs take forever but it’s well worth it. I wish you luck when the trainings begin!


Thank you and wish you alot of luck as well :slight_smile: also nice to meet you

Just so you have the proper expectations with getting 5* heroes from TC20, there’s an entire thread devoted to others reporting results. Last time I peeked into it, the calculated chance to get a 5* is only about 5-6%, and I think it was about 20-25% chance at getting 4*.

I’d add a link to the thread if I knew how, but should be able to find it easy enough with the forum search feature.


here is the link:


How to do this?
find thread - press long on thread TITLE - choose “copy URL” - go back to original thread - reply - paste
(android mobile phone)


I totally agree. I have paid money to summon and been lucky enough to land 5 stars. But I feel if I am willing to put up real money i should b getting hero’s I can’t get with a silver token. Ever


A post was split to a new topic: Game Questions

I don’t understand your logic for making profits. You over charge for gems and in return you give too many low level duplicate hero’s. Why not increase your profits by lowering gem prices, group your hero’s 3*’s below and 4*s and up. You could increase your profits with bulk sales and you might even increase your player base.


I just spent 300 gems for a special character and then got the same character with a free summons and I don’t think that is fair. Why should I bother to buy gems if I can get the same character for free?


The heroes are random. It is chance and not design you got the same hero.

The game also gives free gems over time, so you will have more opportunities to try for other heroes. :slight_smile:

Couldn’t have said it better myself.
We are not noobs complaining, we are players that have stuck it out for a long time, only to see rewards disappearing at an alarming rate.
Then they’ve got ppl on this forum saying everythings just fine & dandy whilst assuming the position.


I agree on so many of these well thpught out ideas! Congrats! I get so frustrated I just sputter.
For me it highlights what is so completely frustrating about the general state of unhappiness in their customer base…there are SO MANY OPTIONS!!
At this point it seems fairly intentional that it has been neither addressed nor resolved. At least state the direction they plan to tak so the customers that got them to this point can make an educated decision about how they want to proceed.

Putting soap box away

Translation (Spanish): My suggestion is that they should change down the time of the fortification the training camp changes of heroes changes of arms that tend the player for which you buy or are in the published one, and that they give everything what they put the publicity, that if you pay they should give you what you pay for nothing else, reduce the time of fortification and training and training, improve the connection, lower the cost you buy them because I understand that a player is very expensive for 300 gems should put 150 maximum

This is a big problem in the four months I e been playing. You simply can’t ascend your troops

Ascend troops past their base star level, no. Level them up to be more effective, yes.
To level troops, you need to get your stronghold level to 10. You need another building, preferably a forge, at level 5. Then when you have a free builder, you can convert the forge into a barracks for the princely sum of 10 seconds of precious time.
In the Barracks you can level up your tropps.

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They should add the older hotm heroes to the tc20. So every player can get a change to pull them. And not only the rich people. Or the people with sponsors


Hi, I agree. I also think we should be able to choose what hero we spend our gems on. I hate this random thing. I have continually gotten low lvl crappy heros and some are multiples. We should have a choice to choose what hero we buy with our gems.
ALSO, I would like to have crafting ascention materials added.
I don’t know how to make suggestions to the dvloprs so I hope they read this. I just wish I knew how to directly contact to them so I can make these suggestions and get a direct email reply

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I doubt you will ever get an email reply from devs, or if you do it would be a automated form letter.

Many of these have been suggested. See the idea and Feature request forum. There are hundreds if not thousands of suggestions. See also the short list of frequent requests (link below) .

I personally don’t think you will see HoTM cycled into TC 20 for a very long time. Hel, Zeline, Athena etc are still big money makers for SG. But there has been a suggestion that they roll out new 5 star heroes specifically for TC20 - they may be more line the existing standard heroes and less like a HoTM (ie: do one thing well vs one thing well + some other wiz bang stuff) - but it would add variation and increase the abilities of F2P and C2P to compete.

Thank you for the response. I scrolled through the “please read first, before…”

I couldn’t find what I was looking for and I didn’t know how to contact someone just for suggestions because it wasn’t as important as submiting a tech or bug/ issues ticket.

I don’t read or post blogs, never learned how to do that stuff. Here’s another suggestion, can you make it easier to post suggestions like submitting an issue ticket. If the idea has already been submitted, just send a short, polite pre-fab email stating its alresdy been suggested :slight_smile:

Thank you again,


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