[Suggestion, QoL] Upgrade confirmation screen from Y/N Confirmation to variable X second Confirmation [Customer Service savings ]
Y/N Confirmation
Currently, Empires uses a Y/N confirmation check
Due to the grind of the game, and customer muscle memory while grinding, this is often useless
Example
Currently using a Limit Breaked, maximum costumed 5* HotM, Gravemaker c+5^85 to off color level a Classic Sigrunn 1* 1.1 hero only requires the customer to identify the location of a yes button and hit it
There is no enforcement of reading the button’s text
X second Confirmation
PimD uses an X second Confirmation
Example
Using a Limit Breaked, maximum costumed 5* HotM, Gravemaker c+5^85 hero to off color level a Classic Sigrunn 1* 1.1 hero would require you to long press the confirmation button, continuously while a 900x second timer counted down
If you stopped long pressing the button before the timer reaches zero seconds remaining, the action is aborted
Human factors
There is still no enforcement of reading the button text
But
Human beings, forced to stare at a mostly, static image, often react by analyzing the image and reading any written text
Timer length
The length of the timer also alerts the user to the severity of the action
variable X
X varies by the value of the task
Using a Classic 3* 1.1 hero ( Tyrum ) to off color level a Classic 1* 1.1 hero ( Sigrunn ) would require ( 12x second * number of unique Classic 3* 1.1 heroes ) long button press to complete the action
Using a Limit Breaked, maximum costumed 5* HotM, Gravemaker c+5^85 hero to off color level a Classic Sigrunn 1* 1.1 hero would require a ( 900x second * number of unique c+5^85 heroes ) long button press to complete the action
Example
2x Gravemaker c+5^85
1x Panther c+5^85
2x Ariel c+5^85
Total 3x unique Limit Breaked, maximum costumed 5* HotM c+5^85 heroes or 2700x seconds
Multiple copies
For multiple copies of the same hero, the copy with the highest power is used in the calculation
Example
1x Gravemaker c+5^85
1x Gravemaker b.5* 1.1
Uses the 1x Limit Breaked, maximum costumed 5* HotM, Gravemaker c+5^85 in the calculation not the 1x no costume, not limited breaked, not leveled Gravemaker b.5* 1.1
Limited availability heroes
A limited availability hero may require 2x longer than a Classic hero to complete the action
HotM
HotM may require 4x longer than a Classic hero to complete the action
Gem semi lock
Cost savings
It would be interesting to test this in Puzzle Combat and compare
Puzzle Combat Customer service hours related to Y/N confirmation problems, and Y/N confirmation complaints
versus
Puzzle Combat Customer service hours related to variable X second Confirmation problems, and variable X second Confirmation complaints
Global Beta
Problem areas
FIN
