Yes. You are right. Best to send in a tix and ask for rectification.
I attach the SS of forum threads for your CS tix. If you do want to pursue this matter.
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Send in your tix. With all those SS.
You can try asking for an exchange to either Silvaria or Frosth. Which should be the correct featured HOTM for this AR portal.
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I received a response from CS that i will paraphrase - there was a technical issue with the Atlantis portal so it is entirely possible you may have summoned previously available featured heroes, tough luck.
This seems to directly contradict their issued statement that summons prior to 9am UTC were NOT affected (their emphasis).
that was their response?
They could have offered you an 1-1 exchange. Wouldn’t have cost them anything.
Now that I know that those on V53 received Silvaria / Frosth while those on V54 (before correction) received Zagrog / Malicna, their official response is clearer.
The portal did work as intended. Algorithm etc etc.
The odds were not affected.
Only that featured HOTM differed till portal was corrected for V54 players.
I have not heard of a developer, who believed that it was fair to the player base to have 2 different portals for the same event portal.
Yes, the fact that the HOTMs differed makes for a different portal because the line up is not consistent by 50%.
This is a new low for ZS, for me.
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Yep.
My expectations were low, and yet they managed to miss them, 
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It’s time to be even more cautious before spending money in this game.
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