I am in a situation similar to one a few other players had (I just spent 30 min reading through “Account Issue” related threads on this board, and my problem is identical to a few I read). I have opened a request to support and sent them all the relevant info, but wanted to post a query here in the hopes that someone can assure me that this can be fixed?
Below is what I sent to support:
Hi, I’m a very new player. I play on my iPad and I also have Game Center account active on my iPad. I tried to add the game to my iPhone so I could play on the phone when I don’t have my iPad with me. Unfortunately your game has now created a 2nd account for me (I was forced to progress through all of the training on the iPhone instead of it just letting me open the existing correct account).
I DO NOT want that second account (name on 2nd incorrect account that SHOULD BE DELETED is ). My main correct account (“redacted”) is where all of my real progress is and I can’t afford to lose that main account.
I have attached a screenshot of what I see sometimes when I launch the game on my iPad. I get a choice of accounts. The message on the screenshot implies that it will wipe out my real account if I (inadvertently) loaded “redacted”. The message says: “Current progress will be lost after loading the cloud progress!” I do not want that to happen!!!
I have deleted “redacted” account from my iPhone and logged out of Game Center on my iPhone - hoping to remove “redacted” entirely. But it remains. Can you please just delete “redacted” for me? Please please help.
My big fear is that the account I want to preserve is not the account that is being saved in Game Center. I strongly suspect this because I have deleted the app from the iPhone, and signed out of Game Center on the iPhone, yet the wrong account still “lives” on somewhere because I keep getting asked if I want to load it on my iPad when I play there. And I also decided to try adding the game back to the iPhone, and it automatically takes me to the wrong account and gives NO options to load the right account (so I know the right account is only alive on my iPad.) So if my iPad were to crash I am afraid there would be no way to restore the real, correct account.
Is it possible to have someone from the game assist on deleting the incorrect account entirely? It seems this is an issue a lot of players have had from reading other topics posted – is there anyway I can do this myself, or do I have to wait for the game devs?