[SOLVED] No New W3K Hero Released

[Patrick09]

Thank you. I‘ll try.

[VLeonhire]

i did my 10 pull early when the event was up and then i see new hero update after a few hours… that’s not fair so i’ll send a ticket for sure

[BlackZed]

Good on you.

Another game fully refunded gems to my GF for a botched portal. She got to try again.

As for me, I received gem compensation for a botched portal. That compensation was to everyone. On top of that, an announcement was released in-game requesting directly affected players to write in for further (specific) compensation.

[Patrick09]

I‘m afraid it‘s not the „SG way“ of handling customer problems. But if there‘s a positive solution, I‘ll let you know.

[VLeonhire]

yeah let us know if u have some kind of feedback from them

[Lowratehitman]

I did 16 pulls before the hero was added, will we be compensated?

Video proof, thanks

Empires And Puzzles: 3 Kingdoms Event x16 Hero Summons

[Pohiroshima]

I did the same as you and ripped a couple of 10 pulls plus coin pulls as soon as it opened. Please let me know if your ticket yields a positive result. As others have said, another game that’s similar that I play would compensated us.

[Lampn8r]

Thank you so much for the quick fix!

[Patrick09]

@VLeonhire @Lowratehitman

Okay - got an apology and 100 W3K coins, which brought me a Dawa!

[BlackZed]

I was expecting that. Typical SGG compensation.

[VLeonhire]

same compensation here …

[spanish19]

I did a 10 pull as soon as the w3k portal opened and never got a chance to get the new hero cao cao

[PlayForFun]

As for compensation so that you can do a 11th pull.

[BlackZed]

You need to send in a tix to request for that 100 compensation. With proof of your summons. SS your activity trail as proof.

[spanish19]

A few hours later cao cao was released

[Patchymoo]

As soon as the portal opened I got Diaochan, Viv and Lu Bu a few pulls later… but I’m still gonna request those 100 coins

[BlackZed]

Go for it. Such opportunities do not arise often.