Is it the same there? Was only the banner faulty, but people actually got Frosth and Silvaria instead of Zagrog and Malicna? I didn´t even bother reading up on it as I was interested in none of them and had decided not to pull at all.
The public outcry is of course much smaller since not many people care about that portal. But if there is 1 person out there who actually wanted to pull a Zagrog or a Malicna, they would have even better chances of getting a refund. Because SG promised a chance to pull Zagrog and Malicna while in reality the chance to get those heroes was exactly 0%.
I had one additional thought: SG might have a clause in the small print somewhere saying that they can´t be held responsible for any errors they make, in which case of course all chances of suing are back to laughable, since you would have to prove evil intent, when they just blame it on some idiot intern.
Well if the above statement is true, then you did get the same odds as everybody else pulling now, you just didn´t know you did. You looked at the wrong picture pulling the same heroes. It´s just bad luck you ended up with Jade. Again that is what above statement about the bug says. I don´t know what is true.
but as @BlackZed said, send a message to support with the above screenshots attached, see what they say, that is your best chance in case they feel like doing something about it.
I used all my gems before they changed the featured ninjas. pulled onyx, which I already had and lbed. of course was going for amthyest. I sent a chat through support. will they do anything about this?
Yes. Player Posted that he snagged Silvaria. Then he updated to V54. Visual changed to Zagrog and Malicna. He was confused and went to check Forum.
As for the small print, I don’t recall that before but I am sure that Zynga Legal can have it inserted lickety spit and then point it out to those who sent in tix to CS.
Edit: @Gargon
Someone did receive Malicna from AR portal.
Wierd… I saw a few videos on youtube with pulls and there was a player who summoned Malicna, not Silvaria or Frosth, so I’m certain that it wasn’t just a visual bug.
That’s their statement, I really doubt that. Just the fact having 4 than 3 featured heroes changes the odds.
And to answer your reply I don’t ask here anything from sgg. If someone feels being robbed better open a ticket with sgg.
The thing is that’s too many mistakes from Sgg since mid december
I highly doubt it considering people pulled some of the unintended HOTMs that were NOT supposed to be there in the Atlantis portal earlier this week. It wasn’t JUST a graphical issue. Should be the same here.
A lot of strange things going on, of course one can never 100% trust anyone, neither players claiming 1 thing, nor SG claiming another.
On top of that it is just as likely an error of incompetence (cheap is good for a company that wants to max profits, while quality is a waste of money) as evil intent (trying to test how far they can push the whales). But I have to say the level of incompetence necessary to produce this error with a week long notice ahead of time is staggering.
IF (and again IF!) a player really received a Malicna in AR then there is proof of something other than a faulty banner. Which would then either make their eintire statement irrelevant, because they lied or the interpretation of the message has to be adjusted to them actually admitting wrong featured heroes, not just a visually faulty banner.
He is not Featured hero.
This “Featuring” is a very misleading word there as it is there for portals where there is no Featured hero at all. You can see the Elemental Summon “featuring” Magni, but that portal does not have Featured heroes.
Ps: As I see @Petri is might be on holiday he has not logged in since 2 days ago.