[SOLVED] Ninja summons event featured heroes bug (01/11/2023)

Exactly I would like to know that too

Hello and our apologies for this issue — a fix for this has now been deployed. For more information, please see the article here: [SOLVED] Featured Heroes in Ninja Summon 2022-01-11 — Empires & Puzzles Help Center

As always, please reach out through the in-game support system if you need further personal assistance.

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Just wait for the ”accident” explanation…

We all believe you.


@DD26 what about the players who pulled in portal when old ninja’s were featured ? Are you going to compensate them ?

Honestly I felt like to quit when I saw 0.3% odds to pull new ninja’s. ( saw the odds after doing some pulls using gems and saved coins) Most players must have felt same.


As it turned out to be a bug, and moved it to #bugs-issues category, and updated the title a bit.

As now we had two Featued heroes issues since V54 is available maybe it would be good if you check all upcoming event’s featured in case they have similar issue.


oopsie, missed this new topic, I vented in the previous one about the(exact same kind of) same problem during the previous event (Atlantis):


Yea like Challenge Festival 1 for example, just a wild feeling something is off there too…

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Friends, 2023 is already the year! 2023!!! :woman_facepalming: :woman_facepalming: :woman_facepalming:


Did they actually change the odds or update the marketing banner. I did a 10-pull about an hour ago and got the new red ninja, who is now featured. So maybe she was already programmed to have the featured odds? I definitely am not that lucky…

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Think it was similar bug to the AR portal. “Visual” bug => banner incorrect. But the featured heroes and odds were coded correctly.

If I understood Zynga’s official explanation. For AR and this NT portal.

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I did 3x10 pulls and got a Jade duplicate… Soo upset! How do you intend to fix this!!! Do you really care?!!


This is ridiculous. I did a bunch of pulls before the change.


Really? Again? Puh, the learning curve is probably expandable at SGG

Better players to hold off portals upon immediate entry into live game. Check what should be first. Then wait for Zynga to fix the errors, if any.

It is our money after all. Not like Zynga will compensate the early birds, who tried their luck before portal banner was updated.

None that I heard off for AR.
Let’s see what happens for the NT portal.

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Not sure how I feel about this. On one hand, I did roughly 60 summons and pulled 3 Garnets, 2 Jades, Cobalt (dupe) and a hotm (dupe). On the other hand, I was spending my money for a chance at any of the new ninja’s and the odds went from .3 to 1% for two of them after the mistake was fixed. Hard to complain about getting 7 legendary heroes with 60 pulls but would have preferred the better odds at my intended target heroes. Wrote in already and will respond back with an update if I get anything more valuable than a sorry about our mistake and have a nice day.


same here got Jade :(((( so upset. now they changed the heroes even more upset

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I got Jade and now you changed heroes. Why change now ???
Or leave the featured heroes as they were, so all players are equal.
Or give us a featured hero and get Jade back.
Damn so unfair for the ones who pulled before the change.
I got more upset that they changed the feat. heroes, than pulling Jade.
we really feel like stupid atm.

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After the issue with Atlantis portal and seeing the Elioty’s predictions for this one I have asked Staff to check whether everything is ok or not in this portal’s Featured heroes yesterday, but it seems they didn’t have time to read and review this message in mod chat :frowning:


In simple words, return the gems and token used prior to the change.
Community please react, thanks this couldn’t occur again after that musketeers event fiasco!


I did summon a featured hero at the beggining, Jade.
I don’t wont my money or coins back,
I want to get a hero that is now featured as every player will get if pull now a featured hero.
I did get my 1%. so change my hero.
Or change the featured heroes as they were before so all players are equal.