Shop problem



I can not get access to shop. Always loading but nothing…could u solve it.


Try closing the game. If that doesn’t work, try turning off your phone completely for 15 seconds and then turn back on.

Please let me know if that resolves it. :slight_smile:


I have the same issue since more than a week now. It would be nice if you could find a solution.
Ps: i tried to stop the game and to reboot my phone. Nothing helped. …
Help please :wink:


If rebooting the game and phone does not help, I would report this glitch to Game Support directly:

Please let them know what you have already tried unsuccessfully.


I sent them an e-mail + screen shot.


Hi i buy items 300 gems. I get heros but i did not get items!


Please screenshot the item(s) you purchased. Frequently people do not read the statement over the item:

“Get at least 2 of the following”

Only two items are guaranteed.

I'm less angry now, but this still needs fixed
Come and be outraged with me, please

@Yosh, @iceman,

Just checking in, has this issue resolved?


Nope nothing changed.


This might resolve when you update to 1.9 (this could be one of the generic ‘bug fixes’ that get listed with each update)

Post back here once you’ve updated to version 1.9. If there’s no change I’ll boost the signal in the Moderator thread. No promises, but might at least be able to find out how big this bug is for you and get you a possible timeline.

(definitely post back! The reply flags me and it keeps it on my ‘to do list’!)


This is most likely related to your device settings (make sure no restrictions are enabled). There shouldn’t be any known issues with purchasing.

You can find more information and troubleshooting tips from our FAQs:


hi, i have the same problem as my gem shop keeps loading…
i don’t have google payment account in my device… i just want to see what gems offers are there!!
i reset my phone several times… and still loading!


Hi, a player of my alliance can not make purchases in the game, the screen freezes and is forced out. how can you solve? I attach screenshots. thank you