A hero is a virtual item.
This provides SG a layer of legal protection, to help prevent some sorts class action lawsuit related to them changing the virtual items. I’ve heard this sorta broad stroke language can at times not be infallible in a court. (Edit: @gnikdrazil ninja’d me on this and provided much better detail on EULAs!) But I imagine that’s the purpose here.
This doesn’t mean, to me, that SG shouldn’t engage in providing in game compensation for impactful changes (specifically nerfs) to affected players.
To me - SG providing something to players in this circumstance - whether reset tokens and food/iron bundles, or some flasks, or whatever - would be a good PR move and send a message from SG essentially saying:
“Hey, we know you may have invested a lot embleming up this hero who is now changed. We needed to balance them for the betterment of the game, but we want you to know that we still care about you and want to help you to be able to adapt to this change. This bundle of food and iron will get you started if you feel the need to move around your emblems. Either way we hope this gift serves as a token to show we value you as a player of our game, and want to minimize the impact of the recent necessary balance changes. Thank you and good luck!”
I mean. We have never gotten that. But I think we should get that.
I think we should keep asking for it until we do
Edit: my memory can be poor at times… I don’t believe we have gotten that sorts a message about balance changes in the past. If we have and I forgot , my fault I’d like to see that more consistently, And probably more goodies, if it has happened