My understanding: they would like specific, actionable recommendations on how to improve the community.
Separately from that, they are going to be doing more fun community-oriented things that people can share in and enjoy — @RakeJay @KiraSG and I have been working on one of those, which is going live next week. We might have a teaser up for it this weekend, if we can get our act together.
This may be more socially acceptable for the feline and canine forum members than the Triforce-seeking elves like me, but alright, here we go.
The SGG Staff actually are very present on the Forum in terms of reading and awareness — but do choose to limit their responses to allow a focus on player-to-player engagement.
It’s definitely debatable in my mind whether that’s a good choice all of the time. I said as much during the AMA, when I asked this as a follow-up question: