I was wondering if any one else in the game has had any issues with santa. We had an alliance member draw santa. When they went to start leveling santa (immediately) they noticed santa was not in their roster. So i told them to send a message to sg and they would make it right as they were good people.
Well sg responded saying they could see santa was deposited to her account. She sent the email to our alliance chat.
Ive seen said emails from sg. That message was sent on dec 5. On dec 7 she got another message stating that their records now show she never summoned santa and that if it were a known issue many other people would be seeing the same issue. So she must not have received santa and she was out of luck.
They asked if she had multiple accounts which she responded that she hadnt.
I feel sg admitting seeing santa was deposited to her account but then coning back and saying she hadnt summoned him and that they would not give her a santa is completely wrong.
Im trying to help her right a wrong with sg so i was wondering if anyone else has had this problem? I feel sg made a huge mistake in this case. They cannot say their gamer records show santa being deposited and then Recant two days later and say that santa was not summoned according to game records. These emails alone from sg show they made a massive mistake. Am i wrong?