Your notion that nothing good will come out of you voicing your opinion is correct. I had the same fate the last time the Knights event came out. I was so annoyed that I sent them an email regarding my summons. I’ll post both my email and their response here for you to read.
I purchased a few summon packages earlier today and was bewildered with the results. For this event,I gained the following results:
I mean, the list goes on and on. Not one time did I even come across King Arthur or Guinevere. By the way, the heros and numbers listed are just SOME of what I got.While I know that the heros are “randomly drawn”, I’d hate to think that they’re THIS random. Is there any explanation to why I was never granted a Guinevee or even a King Arthur even after summoning all of those heros.
I’m sorry to hear that you are disappointed with the Event summons.
Please note that all heroes included in Epic Hero Summon are in the Event Summon roster as well. Each Event Summon has also a chance for a free extra summon of the Hero of the Month.
The hero you receive in a summon is selected randomly based on different probabilities depending on the rarity of the hero. Legendary heroes are very rare, and unfortunately we cannot guarantee that you will receive one, even if you summon a great number of heroes.
Please do note that all players have equal chances for summoning, so while we acknowledge that getting a Legendary hero and/or specific hero (such as one of the Challenge Event Heroes) is definitely not easy, we also consider the system to be fair.
Best of luck with the battles and may the odds be in your favor in the future!