[RESOLVED] Game Unusable Since Update


#1

Hello, I submitted a ticket for this via email, but figured it would be good to send it here as well.

After every interaction I do, since I updated the app today, I get a connection issue and it asks me to re-connect and try again or contact customer service. These interactions include: gathering resources (food, iron, watchtower or heroes from training camp), view or message on the chat, or start a battle. This makes the game impossible to play.

I am playing on an iPhone 7 Plus with the latest updates. Any advice on how to resolve this would be great.

Thanks!


#2

I have attempted to reinstall the game, and it seemed to work properly, but it created a new account, rather than loading my old one (I have since restored my phone and got my old account back from a backup). Alternatively, if you can let me know a way to load my original account id onto the redownloaded version of the game, that may resolve my issue…

Thanks!


#3

Hey Draglais,

Has this been resolved by support? I’d found some info on Game center that might be useful. Let me know!


#4

Nope, nothing useful to date, any info you have would be great!


#5

Here’s a bit about what I found previously:

The game is saved through Game Center, and I’m wondering if your backup works because your game center login info is there.


#6

yeah, when I did the re-install, I didn’t logout of my Game Center account. And it connected as soon as I started the game (with the welcome message), honestly I thought I was out of the woods at that point… and it would load my old account… but it didn’t :frowning: I’d also really love to avoid restoring my phone again from the last backup, it takes FOREVER!


#7

I think the reason it worked when I restored from a backup, is the account was already on the backup, so when it restored my entire device, it included the app and the account


#8

One last comment on that subject, there doesn’t seem to be a way to enable/disable Game Center access on a per-app basis


#9

Thanks Petri for resolving my issue! Definitely was an account related issue. Thanks again!


#10