Reset lvl heros and account


Before update (top)

After update (bot)


Somebody pls help him, thanks before

Your gonna have to put a ticket through to customer service. You have to provide your account details.

Which mean? What a ticket? Ticket for customer service? Im sorry im new here

Have you tried to log in through Google Play ? Only reason I ask this might update your account

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For help from support - go to Menu, Options, then Support and Submit a request

Add the following details to the request:

  • The Account Identifier
  • Platform of your device ( Android or iOS )
  • Exact player name of the account you’d like to recover (Case Sensitive)
  • Player experience level of the account
  • The name of the Alliance you belong to, as well as your rank there

Check out Empires and Puzzles website for more details if stuck

Im just help him, but he cant remember his email. Sad story :frowning:


Follow this thread.

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