Is there a chance that your phone lost internet connection (right picture)? Once happened to me. I was collecting some items, levelling troops and then wifi icon appeared and after a few seconds I got pop-up “disconnected”. I logged in to the game again and my items weren’t collected and troops not levelled.
It could be that you shut off the game before the emblems registered on the server?
I have this happening with collecting the ressources from watchtower not registering properly when i shut off the game immediately afterwards. The game does not register the collect. I then lose tons of ress when being raided while offline.
My workaround: wait a few seconds, open alliance memberlist (it has always a slight loading delay for me then) and then shut off the game.
Maybe this works for you too?
I do remember someone mentioning this a while back. Not sure when or where (can’t find the thread) but it has happened previously; worth staff looking into it.