Raid time up bug


#1

I won a raid before the time was up and it say I lost and lost -22 trophies and didn’t fill my hero chest.


#2

And it says I won in my records. So I don’t know which is it? Evidence says a mixture of both die to the fact my hero chest didn’t fill up.


#3

Ok now I’m really getting annoyed


#4

Cups don’t match in your first two posts (those against Camy). If you’d lose 22 by losing, by winning you should’ve gained 39. (You can’t go +18 / -22 against anyone.)


#5

thank you , but surely this is a display bug and will annoy others too


#6

What I meant to say is that it’s a more serious bug than just a display bug. Your cups, or the opponent’s cups, or the cups of both of you seem to have changed twice as a result of the battle.


#7

I had the same thing happen to me a few months back. I logged a support ticket but they were never able to identify the battle in logs to determine what may have caused it.

In my case, my previous match had been a loss during the 5 minute time out and I started the bugged match within that 5 minute window. Despite winning, the summary page showed a loss due to time out.

I’d specifically log a support ticket for this as it seems it’s not just an isolated display glitch.


#8

Please contact Game Support for help, from your game screen by clicking:

Menu > Options > Support (Technical)

ALSO ON ANY FAQ PAGE, will be a link for submitting a New Request.