Question about the rules and process regarding chat bans

#1

Hello SG:) first let me say that I’m an active player and especially enjoy the chat option in the game. But recently, it seems several are being banned from chat. I see “the rules” pop up from time to time, but it’s very subjective and has no specific guidelines. I won’t ask why players are getting banned. I know you won’t devulge that information. Instead I’m asking what the process is? Can players object to a ban? Especially if reported message is not offensive? Is your system for reporting an automated system…and players then get a warning/banned? I’m truly trying to understand as there are 2 that have been reported and both are the kindest most helpful souls in AR. Thank you for your time.

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#2

I edited your title to make it clear to people that you were steering well clear of forum rule 14. I hope you don’t mind, but in light of the last thread, it seemed prudent.

And a note to everybody: please, let’s not get this thread locked by discussing individual cases or decisions.

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#3

Thank you for editing!

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#4

I think you need a whistle Garawyn.

Forum Officer Garawyn First class.

There’s your stripes officer. Now get back out there and save those threads!

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#5

I would also love a clearer understanding of this process, please. There has been a tremendous jump in bans and now SG has a generic reply for when players email an inquiry about it.

Is there an article or a link available to a page that clarifies how the reporting/banning process actually works? I would like to read it, please.

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#6

These are the support articles SG has published to date regarding chat:

https://support.smallgiantgames.com/hc/en-us/sections/115001180425-Global-Alliance-Chat

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#7

Thank you, kindly.

I’ll give that a read.

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#8

You’re welcome. I don’t think it quite answers everything you’re looking for, but it’s the best I’m aware of.

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#9

Something, ANYTHING is better than the nothing we’ve been getting in response to emailed inquiries. I very much appreciate your help.

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