Purchased 10 pull and game crashed and I lost my gems and got no heros

I purchased gems to do 10 pull and the game crashed and I got nothing and my gems were not returned . what now??

Have you checked your recent activity? You should see them there.
If not, contact support.

3 Likes

Contact support with proof of purchase, they should be able to check your account and help, if that’s the case.

3 Likes

I agree

Especially with the strong possibility of 10x 3* heroes or duplicate Classic 3* / 4* / 5* heroes

To bad we cannot sort heroes by most recent

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The percentage is small, you need to reduce the poet to 3* and increase the percentage to 5*

Now, that’s the best idea I’ve read here in 4 years… wonder how is it possible SG never thought about it…

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It’s all about money, the 3* hero Classical is 63 % на 4* Hero is 20% on 5* is 5,6,7% not normal

As stated check yah recent activity… If not contact support…

Give as much information as possible like time of the 10 pull will be helpful.

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