Purchase Failed


#1


#2

I purchased the Gem offer, it was processed through pay pal but didn’t receive the gem and it shows that purchase is in process.

Thanks
Belladonna


#3

I just received the purchased gem. Thank you very much for the quick fix.


#4

The Error is still there. I can not purchase the challenge offer


#5

Same here I keep getting card declined. Also the purchase window looks different then it used to.


#6

I am also having problem with this 200 gems offer. I’ve paid once but no gems, next time i tried it says that it is denied.


#7

I also have an error with purchasing gems this morning. The money is deducted from my bank, but the connection broke when it went back to E&P. When I connect again to the game the gems were not added and I still have the option to buy them again. Can you please help me and solve this? Thanks in advance.


#8

Just a thought. Do you update on version 15 that has been rolled out?
Worth a try. :wink:


#9

Yes. I had done the update before I baught the gems… but still payment was done and connection with game broke, so no gems and no money. Can this be fixed please?


#12

Hi… I have purchase the offer of 200 gemms but I haven’t this gemms in game and the payment is ok… So you give me the money back or you give me the gemms… Thank you


#13

Hi 20 minutes ago a pay for epic offer 90 tickets and 300 diamonds but I didnt get it. Can you fix it please.


#14

Hi, i’ve the same unexpected error when i purchase something! Can you fix this please?


#15

Everybody please send a suppirt ticket ingame under settings. No one can help you here get your gems back


#16

Purchased the 90 loot ticket
Package yesterday for my account and didn’t receive all 90 tickets. Anything I can do?


#17

I just purchased the Tyrum avatar.
500 coins
Showed the claim ticket. Still haven’t received it
9/25/2018 a 645pm CST


#18

Hi. I Just paid 54.99 for pack of gems and still dont have it :o


#19

I’m new
Could you explain how to do this… support ticket under setting… These boards are confusing.


#20

Not on this board ingame


#21

Hi i purchased 850 gems but i didn’t retrieve any


#22

Pls report ingame under options on the left down corner. And then support ticket.