Purchase error 8-24-19

Tried to purchase gem offer and got I already own this item message … how to fix

Please submit a support ticket from within the game.

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Happened to me somewhere in february Atlantis. That is because I did the transaction too fast. Collected the 1st transaction, followed by 2nd transaction. Before collecting the gems on 2nd transaction, I did the 3rd transaction.
It deducted my credit but no gems on the 3rd transaction. When I click on the offer, it pop up ’ you already own the item’.
Waited for more than 24 hours and finally the gems is arrived but it’s too late as the Atlantis is over.

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