I was in the middle of purchasing Atlantis offer 400 gems etc when it crashed. I went back to try and purchase later but now it tells me the item is already purchased yet I never received the gems. I still have 3 purchases left. Not cool, money spent - gems not received.
I have the exact issue and already asked for a support and waiting. I hope it will arrive before the Atlantis deals ending.
How did you make a complaint?
Open the game and choose
Menu => Options => Support
Or in addition to Olmor’s reply:
For Empires & Puzzles support, please visit our FAQ & Helpdesk page at: https://smallgiant.zendesk.com/hc/en-us
To send us a support request, please go to: https://smallgiant.zendesk.com/hc/en-us/requests/new
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