Progress loss - Lost my Account!

A member of my alliance…a co leader lost her progress in a software dilemma
Her registered gmail is unreachable but her facebook linked account is on
Please hellllp…thanx in advance

There should still be a means to recover it.

https://support.smallgiantgames.com/hc/en-us/articles/115003726569-I-lost-my-account-How-can-I-recover-it-

2 Likes

Can’t the Facebook linked account help in recovery ??
If she lost the gmail and it’s password

No it can’t.

Google play services stores all of the game progress. Gmail account is Required

They need to submit a support request. Probably won’t get a response until after christmas.

https://support.smallgiantgames.com/hc/en-us/requests/new