Problem receiving ascension items

Good afternoon, I’ve been playing for almost 3 years and I’m still having trouble receiving ascension items in rare normal chests and titans. At first I thought it was because the alliance I was in did not have a titan with more than 7 stars, but then I went to top 100 alliances where you always have 14 stars and keep the same problems.
All other members of my alliance receive at least 1 item each week.
If get very lucky i get 1 a month and sometimes even 1 a month, I don’t think that’s normal.
I was thinking about quitting the game but the members of my alliance and who convinced me to try to claim support. I know they won’t solve it but since I don’t lose anything I decided to try

5 posts were merged into an existing topic: Ascension materials - An appeal to quit being so stingy with them MASTER

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