I am a moderator on another forum and a chat mod in another game.
Usually the Devs match the game and forum so no PM in game. No PM on forum.
I my experience PM, both game and forum, consume huge amounts of development cycles and staff time as permanent bans and device bans require staff accounts.
Tip: Both my former and current alliance leader created a gmail account and put the email in the alliance description so kicked people can be let back in or go on vacation.
OMG do not get me started on whispers, in game mail and forum PMs. In my “Other” MMO I have been a forum moderator for 5 1/2 years and a chat moderator for 3 1/2 years. The number of developer cycles that are wasted when whispers, in game mail and forum PMs get abused is insane. At one point they had 33% of the Devs dealing…
Ingress
Niantic’s Ingress does this. It does not work at all.
Best solution currently
Line app - security issues - or Discord app - learning cliff instead of a learning curve - are two of the best solutions to this problem.
I know Discord allows you to set up alliance Announcement, war, titans sub groups and individual users can set notification levels ( on for important, off for too busy ).
Currently Empires only has alliance chat, but with Line app or Discord app you can set up co-leader…
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